Shipping policy

1. Processing Times

  • Orders are typically processed within 1–2 business days after payment is received.

  • Orders placed after 12:00 PM (noon) Pacific Time or on weekends/holidays will be processed on the next business day.

  • During peak periods (sales, holidays, high demand), processing times may be slightly longer.

Note: Once an order has been processed and shipped, it can no longer be cancelled. Please see our Refund & Cancellation Policy for more details.

2. Shipping Regions

We currently ship to:

  • United States

  • Canada

We do not currently ship to other international destinations.

3. Estimated Delivery Times

Delivery times are estimates and can vary based on the carrier, destination, and external factors (weather, customs, etc.).

Once your order is shipped, typical delivery times are:

  • United States (contiguous U.S.):
    5–8 business days after dispatch

  • United States (Alaska, Hawaii, remote areas):
    5–10 business days after dispatch

  • Canada:
    5–12 business days after dispatch (customs may add delays)

These timeframes are estimates only and are not guaranteed.

4. Shipping Rates

  • Shipping rates (if any) will be calculated and displayed at checkout based on your shipping address and any promotions running at the time of your order.

  • From time to time, we may offer free shipping promotions, which will be clearly displayed on the website and/or at checkout.

5. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package.

  • Tracking updates may take 24–48 hours to appear after the carrier first scans the package.

If you have not received tracking information within 3 business days of placing your order, please contact us at support@beezema.com with your order number.

6. Shipping Address & Undeliverable Packages

Please ensure that your shipping address is complete and accurate at checkout.

We are not responsible for:

  • Orders shipped to an incorrect or incomplete address provided by the customer

  • Lost packages due to wrong address entry

  • Additional fees or delays caused by address issues

If a package is returned to us due to an incorrect address, refusal, or failure to pick up:

  • We may contact you to arrange reshipment (additional shipping fees may apply), or

  • Process a refund minus original shipping costs once the item is safely returned and inspected.

7. Risk of Loss & Damaged Shipments

Once we hand your order over to the carrier, title and risk of loss pass to you (this matches our Terms of Service).

If your package arrives damaged:

  1. Take clear photos of:

    • The outer packaging

    • The shipping label

    • The damaged product(s)

  2. Contact us at support@beezema.com within 7 days of delivery, including your order number and photos.

We will review the situation and, where appropriate, arrange a replacement or other solution.

8. Lost or Stolen Packages

If your tracking shows “delivered” but you did not receive your package:

  1. Double check:

    • Your mailbox and around your property

    • With neighbors or building management

  2. Wait 24–48 hours, as some carriers mark a package delivered slightly early.

  3. If still not found, contact the carrier directly to open a missing package claim.

After that, you can also reach out to us at support@beezema.com with your claim/reference number and order number. While we’ll do our best to help, Beezema is not liable for packages that are confirmed delivered to the address provided at checkout.

9. Customs, Duties & Import Fees (Canada)

For Canadian orders:

  • Your shipment may be subject to import duties, taxes, and/or customs fees charged by your local government.

  • These charges are the customer’s responsibility and are not included in the product or shipping price at checkout.

  • Delays at customs are outside of our control and may extend delivery times.

10. Shipping Restrictions

We may, at our sole discretion, restrict shipping to certain:

  • Countries

  • Regions

  • Addresses (e.g., P.O. boxes, military addresses, or freight forwarders)

If we are unable to ship to your address after an order is placed, we will contact you and issue a full refund for that order.

11. Returns Related to Shipping

For information about:

  • Returns

  • Exchanges

  • Refunds

  • Cancellations

Please review our Refund & Cancellation Policy.

All returns should be sent to:

Beezema Returns Center
61 Delancey St  New york NY 10002
United States

12. Contact Us

If you have any questions about shipping, tracking, or delivery, contact us:

📧 Email: support@beezema.com